365 Ace Terms and Conditions

1Acceptance of Terms

By accessing the 365 Ace platform at 365-ace.vip, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and 365 Ace.

If you do not agree with any part of these terms, you must not use the 365 Ace platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. It is your responsibility to check this page periodically for changes.

2Eligibility

To register and use 365 Ace, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law.
• You must not be listed on any self-exclusion register or have previously been excluded from 365 Ace.
• You must be acting on your own behalf and not as an agent or representative of any third party.
• You must not be an employee, contractor, or immediate family member of an employee of 365 Ace.

365 Ace reserves the right to request proof of age and identity at any point. If satisfactory documentation is not provided within a reasonable timeframe, the account may be suspended until verification is complete. Any winnings accumulated during an unverified period may be withheld pending verification.

3Account Registration

Each individual may hold only one account on 365 Ace. Duplicate accounts — whether created intentionally or accidentally — are not permitted. If you discover that you have more than one account, you must contact support immediately to have the duplicate closed.

When registering, you are required to provide accurate and complete information. This includes your full legal name, date of birth, email address, and phone number. Providing false information during registration is a breach of these terms and may result in account closure and forfeiture of any balance.

• You are responsible for keeping your login credentials secure and confidential.
• You must not share your account with any other person or allow anyone else to place bets on your behalf.
• If you suspect unauthorised access to your account, contact 365 Ace support immediately.
• 365 Ace will never ask for your password via email, chat, or phone.

4Deposits and Withdrawals

All financial transactions on 365 Ace are conducted in Bangladeshi Taka (BDT). Supported deposit and withdrawal methods include bKash, Nagad, Rocket, and selected bank transfers. Minimum and maximum transaction limits are displayed in the cashier section of your account and may be updated from time to time.

Deposits are generally credited to your account within a few minutes of the transaction being confirmed by the payment provider. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.

• Withdrawals are processed to the same payment method used for the most recent deposit, unless otherwise agreed with support.
• Withdrawal requests are reviewed and processed within 24 hours on business days.
• 365 Ace does not charge fees on standard withdrawals, though your payment provider may apply their own charges.
• Withdrawals may be subject to identity verification before processing, particularly for first-time withdrawals or large amounts.
• 365 Ace reserves the right to request supporting documentation for any transaction as part of its anti-money laundering obligations.

5Bonuses and Promotions

365 Ace offers bonuses and promotional offers to both new and existing players from time to time. Each offer is subject to its own specific terms, including wagering requirements, minimum deposit thresholds, eligible games, and expiry dates. These terms are published alongside each offer and must be read before claiming.

• Bonuses cannot be withdrawn directly — they must be wagered the required number of times before any associated winnings become withdrawable.
• Only one welcome bonus may be claimed per player, per household, and per device.
• 365 Ace reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonus funds are used before real money funds when placing bets, unless stated otherwise in the specific offer terms.
• Any attempt to exploit bonus offers — including through the use of multiple accounts or coordinated betting — will result in the bonus being voided and the account reviewed.

6Fair Play and Prohibited Conduct

365 Ace is committed to providing a fair gaming environment for all players. All games use certified random number generators, and the platform is monitored continuously for irregular activity. The following conduct is strictly prohibited and will result in immediate account suspension and potential forfeiture of funds:

• Using automated software, bots, scripts, or any other tool to interact with the platform in a way not intended for human players.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings obtained through a known error must be reported and will be voided.
• Colluding with other players to manipulate game outcomes or betting markets.
• Engaging in any form of match-fixing, insider betting, or use of privileged information.
• Attempting to reverse-engineer, copy, or interfere with any part of the 365 Ace platform or its underlying software.
• Using the platform for any purpose related to money laundering or other financial crimes.

365 Ace cooperates fully with relevant authorities in cases involving suspected fraud or financial crime. Accounts under investigation may be suspended with balances frozen until the investigation is concluded.

7Responsible Gaming

365 Ace takes its responsibility to player wellbeing seriously. Gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. The platform provides a range of tools to help players stay in control of their gaming activity.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit. Limits take effect immediately and can only be increased after a 24-hour cooling-off period.
• Session Time Reminders: Set reminders to notify you when you have been playing for a specified period of time.
• Cooling-Off Period: Take a break from the platform for a defined period — from 24 hours up to 6 weeks — during which your account will be temporarily suspended.
• Self-Exclusion: Permanently or indefinitely exclude yourself from 365 Ace. Self-exclusion takes effect immediately and cannot be reversed for a minimum of 6 months.

All responsible gaming tools are accessible directly from your account settings. If you need help or want to talk to someone, the 365 Ace support team is available 24/7 via live chat and will assist you without judgment.

8Privacy and Data

365 Ace collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the platform, you consent to the collection and use of your data as described in that policy.

• Personal data is collected for the purposes of account management, identity verification, payment processing, and fraud prevention.
• 365 Ace does not sell or share your personal data with third parties for marketing purposes.
• Data is stored securely using industry-standard encryption and access controls.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how your data is handled, please read the Privacy Policy.

9Limitation of Liability

365 Ace provides its platform on an "as available" basis. While every effort is made to ensure continuous availability and accurate game outcomes, 365 Ace cannot guarantee that the platform will be free from interruptions, errors, or technical issues at all times.

• 365 Ace is not liable for any loss of winnings or data resulting from technical failures, internet connectivity issues, or circumstances beyond its reasonable control.
• In the event of a system error that results in an incorrect game outcome or payout, 365 Ace reserves the right to void the affected bets and return stakes to the players involved.
• 365 Ace is not responsible for any taxes or levies that may be applicable to your winnings under the laws of your jurisdiction.
• The maximum liability of 365 Ace to any player in connection with any single event or series of related events shall not exceed the total amount deposited by that player in the 30 days preceding the event.

10Changes to These Terms

365 Ace reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, 365 Ace will make reasonable efforts to notify registered players via email or an in-platform notification.

Your continued use of the 365 Ace platform after any changes have been published constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account and withdraw any remaining balance.

If you have any questions about these Terms and Conditions, please contact the 365 Ace support team via live chat, available 24/7 from within your account.